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Payment Authorization

When you place an order, you authorize ChairWellness and the applicable payment provider to process the selected payment method for the amount disclosed during checkout.

The amount payable may include the massage-chair or other product price, applicable sales or use taxes, delivery or freight charges and any other charges clearly disclosed before you complete the purchase.

ChairWellness does not knowingly add undisclosed payment-related charges after an order has been submitted, except where an adjustment is required by applicable law or is otherwise authorized under the terms of the transaction.

Order Confirmation

After an order has been successfully submitted and applicable payment authorization has been received, ChairWellness will provide an order confirmation or other order-related confirmation through the contact information provided during checkout.

An order confirmation acknowledges receipt of the order. It does not prevent ChairWellness from contacting you if additional information, verification or clarification is reasonably required to process the transaction.

If payment authorization cannot be completed, order processing may be delayed or the order may be cancelled in accordance with applicable law and the circumstances of the transaction.

Payment Security

ChairWellness uses reasonable administrative, technical and organizational measures designed to reduce the risk of unauthorized access, misuse or fraudulent payment activity.

Payment information may be transmitted to and processed by third-party payment service providers in connection with a transaction. Those providers may apply their own security controls, privacy practices and terms.

ChairWellness does not ask customers to send complete payment-card numbers, card security codes, passwords or other sensitive payment credentials through ordinary email or website contact forms.

Failed Or Declined Payments

If a payment is declined or cannot be authorized, the order may not be processed until an acceptable payment authorization has been received.

Customers should verify the payment information entered during checkout and, where appropriate, contact their card issuer or financial institution for assistance.

ChairWellness does not control decisions made by banks, card networks or payment providers regarding whether a transaction is approved or declined.

Payment Verification

For certain transactions, additional verification may be required to help protect against unauthorized purchases, fraud or payment-related risks.

Where reasonably necessary, ChairWellness or its payment service providers may request additional information or verification before an order is processed.

Verification requests should be limited to information reasonably necessary for the applicable transaction or security process.

Billing Questions & Payment Disputes

If you believe you have been charged incorrectly, charged more than once, or experience another payment-related concern, please contact ChairWellness promptly so the transaction can be reviewed.

When contacting us about a billing issue, provide the relevant order number and a description of the concern. Do not send complete payment-card numbers or security codes through email or contact forms.

Nothing in this policy limits any rights or remedies available to consumers under applicable law or through their financial institution or payment provider.

Refund Payments

Where a refund is approved under the applicable ChairWellness Returns & Refunds Policy, the refund will generally be issued through the original payment method used for the transaction, where reasonably possible.

The time required for a refund to appear in a customer's account may vary depending on the payment provider, card issuer, financial institution and payment method.

A payment-provider processing time does not change the date on which ChairWellness initiates an approved refund.

Please review the Returns & Refunds Policy for applicable return, cancellation and refund requirements.

Pricing, Taxes & Delivery Charges

The total amount payable for an order is presented during checkout before the customer completes payment. Customers should review the product price, delivery charge, applicable taxes and total amount before submitting the order.

ChairWellness currently lists a standard $724.99 delivery/freight charge for eligible United States orders. The actual delivery charge applicable to an order, including any product, location or service limitations, will be shown during checkout before payment is completed.

Florida's general state sales tax rate is 6%. An applicable Florida county discretionary sales surtax may also apply to a taxable transaction depending on the applicable delivery location and Florida tax rules.

ChairWellness applies applicable sales and use taxes when required by law. Tax calculations may depend on the product, transaction, customer information, delivery location, applicable tax jurisdiction and other legally relevant factors.

Florida law also contains specific rules concerning transportation, freight and delivery charges associated with taxable tangible personal property. The tax treatment of a delivery or freight charge may depend on how the charge is structured, stated and whether the customer can avoid the charge. Accordingly, ChairWellness does not represent that the $724.99 delivery/freight charge is automatically taxable or automatically exempt in every transaction.

Where applicable law requires a delivery or freight charge to be included in the taxable sales price, the applicable tax calculation will include the charge. Where applicable law permits the charge to be excluded, the checkout calculation will apply the applicable treatment.

Applicable sales taxes and other required charges will be displayed during checkout before payment is completed, subject to the applicable payment and transaction-processing system.

ChairWellness does not represent a taxable charge as "free" where the customer is required to pay that charge as part of the transaction.

Additional information about delivery is available in the Shipping & Delivery Policy .

Florida Sales & Use Tax

ChairWellness sells massage chairs and other products that may constitute taxable tangible personal property. Florida generally imposes a 6% state sales tax on taxable retail sales, subject to statutory exceptions.

Florida counties may also impose a discretionary sales surtax. When applicable, the surtax is determined under Florida law based on the relevant transaction and delivery rules.

Because county surtax rates can differ and may change, ChairWellness does not state one single combined Florida tax rate for every Florida customer. The applicable rate is determined using the transaction information and tax rules applicable at the time of sale.

Florida also imposes use tax on taxable goods or services when Florida sales tax was not paid at the time of purchase, including certain taxable purchases made outside Florida and delivered into Florida.

Online & Remote Sales

Orders placed through the ChairWellness website may be subject to sales or use tax based on the applicable law governing the transaction.

For Florida transactions, taxable online sales of tangible personal property delivered to Florida customers are subject to Florida sales or use tax requirements.

Florida requires certain out-of-state retailers with no physical presence in Florida to register, collect, report and remit Florida sales and use tax, including applicable discretionary sales surtax, when taxable remote Florida sales exceed the statutory threshold of $100,000 in the previous calendar year.

Sellers with a physical presence in Florida may have Florida collection responsibilities regardless of that remote-sales threshold.

ChairWellness does not use this policy to state or establish its own tax-registration status in every jurisdiction. Tax collection and remittance are handled according to the applicable legal requirements for the transaction.

Tax Calculation & Checkout

Where sales tax is applicable, the amount charged is calculated using the tax rules applicable to the transaction and the information provided during checkout.

Depending on the transaction, relevant information may include the delivery address, product or service, taxable sales price, applicable delivery charges and applicable state or local tax requirements.

For Florida transactions, the applicable state sales tax and any required county discretionary sales surtax are calculated according to Florida law and the applicable transaction and delivery information.

Tax rates and taxability rules may change. If a tax rate or tax rule changes, the amount applicable to a particular order may differ from amounts shown for earlier transactions.

Tax-Exempt Purchases

Certain customers or transactions may qualify for a sales-tax exemption under applicable law.

A customer requesting tax-exempt treatment may be required to provide a valid exemption certificate, resale certificate or other documentation required by the applicable taxing authority.

Providing a tax-exemption request does not by itself establish that an exemption applies. ChairWellness may review the documentation and transaction before applying tax-exempt treatment.

Customers are responsible for providing accurate and current exemption information and for using any exemption in accordance with applicable law.

Tax Invoices & Transaction Records

Order confirmations, invoices, receipts or other transaction records may identify the product price, applicable delivery charges, sales tax and total amount charged.

Florida law generally requires applicable Florida sales tax to be separately stated on a charge ticket, sales slip, invoice or other tangible evidence of sale where practicable.

Customers should retain their order confirmation, invoice and payment records for their own records and for any applicable tax, warranty or accounting requirements.

Tax Corrections & Adjustments

If ChairWellness identifies a tax calculation error before an order is fulfilled, the customer may be contacted when an adjustment to the order is required.

If a completed transaction contains an incorrect tax charge, ChairWellness will review the transaction and, where required, process an appropriate correction, refund or other adjustment in accordance with applicable law.

Customers who believe that an order was incorrectly taxed should contact ChairWellness with the applicable order information so the transaction can be reviewed.

Currency & Transaction Information

ChairWellness prices and checkout totals are presented in U.S. Dollars (USD), unless a different currency is expressly displayed through the applicable checkout experience.

If a customer's financial institution or payment provider converts a transaction into another currency, the exchange rate and any applicable foreign transaction or conversion fees are determined by that institution or provider.

Order Cancellation & Payment Reversal

Cancellation requests are handled according to the ChairWellness order, cancellation and Returns & Refunds policies applicable to the purchase.

If an order is cancelled before fulfillment and a payment has already been captured, any applicable refund or payment reversal will be handled according to the applicable refund policy and payment-processing procedures.

Customers should contact ChairWellness as soon as possible if they need to request cancellation of an order.

Third-Party Payment Providers

ChairWellness may use third-party payment processors or payment service providers to facilitate transactions.

When a third-party provider processes payment information, that provider may process information under its own privacy policy, terms and security practices.

ChairWellness is not responsible for independent policies or systems operated by third-party payment providers, except to the extent required by applicable law.

Fraud Prevention

ChairWellness may use reasonable transaction-screening, verification and fraud-prevention measures to protect customers and the business from unauthorized or potentially fraudulent transactions.

An order may be delayed while a payment or transaction is reviewed where reasonably necessary.

If a transaction cannot be satisfactorily verified, ChairWellness may decline or cancel the transaction subject to applicable law and any rights applicable to the customer.

Relationship To Other Policies

This Payment Policy should be read together with the ChairWellness Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and Terms & Conditions.

Where another policy contains specific terms governing returns, refunds, delivery, privacy or use of the website, that policy applies to the subject matter addressed by it.

Nothing in this Payment Policy is intended to limit rights or protections that cannot lawfully be waived under applicable federal or state law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.

No Tax Or Legal Advice

Information in this Payment Policy is provided to explain ChairWellness payment and checkout practices. It is not intended to provide legal, accounting or tax advice to any customer.

Tax rules vary by jurisdiction and may change over time. Customers with questions about their individual tax obligations should consult an appropriately qualified tax professional or the applicable taxing authority.

Nothing in this policy waives or limits any right, obligation or protection that cannot lawfully be waived or limited.